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    30May, 2012
    HackerTracker for Windows

    Worried about who is visiting your computer system without your consent?
    Our new HackerTracker System (DHTS) helps you to identify who is accessing your computer system from the Internet, and/or from your own  Intranet.
    It will inform you, in programmable intervals of time, about all incoming connections made by other users residing anywhere in the world. Including your own Intranet!
    You will be alerted as to which ports are being used in your system, together with the name of the corresponding application claiming those specific ports. That way, you can trace any process when your system is being compromised.
    A full report on each connection will be offered for historical and legal purposes, in case you decide to track down and bring to court any hacker attacking your system.

    General Information

    HackerTracker from DAPROSE is specially designed for both, Windows desktops and servers. It works as a regular “desktop application” or as a “TSR” application, (TSR = Terminate and Stay Resident).
    HackerTracker obtains, (in user definable intervals of time), all possible information on every connection made by your computer system with the outside world, or uninvited connections with your own intranet.
    HackerTracker provides all possible pieces of information obtained on each connection:

    • The NICs installed and activated on your computer system.
    • Who and when a hacker is visiting your computer system.
    • The date, time, IP addresses and ports being used by each visitor.
    • The domain names to which any visitor belongs to.
    • The originating country where the connection was initiated.
    • The ports being exposed by your computer system. This is a very valuable piece of information as most people have no idea as to what ports are opened, uncontrolled, or without any defense whatsoever in their computer systems.

    If for any reason the information obtained by the HackerTraker System is incomplete, you can use the data obtained by HackerTraker in any other online service, to obtain more information about any intruder, … use any external tool or resource utility available in the Internet to find out more about each particular IP reported.
    Your computere system already counts with several software tools that you would need to be familiar with to take full advantage of the reports provided by the HackerTracker. Your will learn more about them by using this system regularly. Ex: tracert.exe, nslookup.exe, netstat.exe, ping.exe, ipconfig.exe, etc.
    Operating Systems Compatibility List:

    • • Windows 10
    • • Windows 9
    • • Windows 8
    • • Windows Server 2008 Service Pack 2
    • • Windows 7
    • • Windows Server 2003 R2 (32-Bit x86)
    • • Windows Server 2003 R2 x64 editions
    • • Windows Vista Service Pack 1
    • • Windows Vista Service Pack 2
    • • Windows XP Service Pack 3
    • • Windows XP Service Pack 2
    • • Windows XP Service Pack 1
    • • Windows XP
    • • Windows 2000 Servers y Workstations

    For more information:

    6May, 2012
    Personal Call Center PRO (PCCPRO)

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    DAPROSE Personal Call Center PRO (PCC)

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    FOR THE RECEPTION DESK, SALES OFFICE AND CUSTOMER SERVICE DEPARTMENT
    Designed for the following work environments:

    Inbound Call Centers

    In an inbound call center, the service representatives handle calls initiated by the customers, usually from a toll free number. Inbound call center services include customer care, order taking and processing, sales processing or direct response, lead generation, billing and payment support. Such centers can also support web-enabled services such as email support and live chat.

    Outbound Call Centers

    An outbound call center is where call center agents or service representatives make calls to the customers as directed by the company or clients. It is primarily for telemarketing, sales and product promotion. Other services are fund-raising, debt collection and processing, administering surveys and updating contact lists.

    Virtual Call Centers

    Virtual call centers are where the service representatives are not at a specific work stations in a building operated the company. Although the representatives are scattered geographically, they still provide the same services offered in typical call centers. This type of setup provides convenience to workers and saves the business time and money.

    Phone Call Centers

    Phone call centers operate through automated phone systems having Integrated Voice Response and Voice Broadcasting features. Automated phone systems use recorded voice prompts and menus to provide inbound and outbound services. Phone call centers are usually used by banks and telecommunication companies for customers’ billing inquiries and other numerical information.

    Call Center System Features

    • Easy to use and operate
    • Multi-user multi-company ready
    • Users can be located anywhere in the world!
    • Keeps historical data for inbound and outbound calls
    • Track problems, progress and procedures
    • Admin generates and administrates his own call center
    • Admin manages calls/problems/progress and categories
    • Admin manages allowed users, IDs and passwords
    • Users as well as the Admin, have full control of all calls, can Add, Edit, Delete, Search or Reassign calls
    • One Call Center per company or Admin.
    • Call Center is shared among all declared users
    • Calls can be reassigned to other members of each Call Center group
    • (New!) Color guided severity tracking system
    • (New!) Unlimited posting system for each call
    • (New!)Three security levels: Admin, Supervisor, User
    • (New!) System ready for caller IDs and all external applications
    • (New!) Admin/Managers/Supervisors can monitor entered calls
    • (New!) Customer’s database ready for faster data entry
    • Intuitive user interface
    • No manuals to learn

    DAPROSE has the resources and experience to provide a solution for everything from Order Taking, Customer Service & Technical Support, Sales, Lead Generation & Appointment Setting.
    Our company offers you a full spectrum of call center services like our Personal Call Center (PCC), our Prospect Database Builder (SGS), our Group Management System (GMS), our Smart Business Directory (SBD), our DAPROSE Survey System (Survey), and our DAPROSE-Newsroom (NEWS).
    Solutions to your new or existing business:

    • Inbound/Outbound Call Center
    • Interactive Group Management System
    • Back Office Processing
    • Sales Leads Generation
    • Customer  Service, Support and Training
    • Technical Support
    • Help Desk/Forums/Survey Systems
    • Appointment Setting
    • Billing, Collections and Payment System
    • Check-IN check-OUT control systems